http://www.captainconsumer.co.uk/blog/2006/09/18/aeroplane-wash-basins-grrr/ Welcome to the personal blog of Captain Consumer® Thu, 07 May 2009 17:37:37 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.captainconsumer.co.uk/blog/2006/09/18/aeroplane-wash-basins-grrr/comment-page-1/#comment-100 Captain Consumer Fri, 02 May 2008 23:34:15 +0000 http://www.captainconsumer.co.uk/blog/2006/09/18/aeroplane-wash-basins-grrr/#comment-100 Addendum: I've been overly tardy in following up on this post. Boeing were genuinely fantastic! Not only did they reply, they did so promptly and in detail - with what was clearly a personal response, as opposed to the pre-scripted drivel that many other companies typically send out. The decision regarding lavatory interiors (and all other "buyer furnished equipment") lies with Boeing's customers. Boeing makes suggestions, but their customers (ie the airlines) are king, making the final decision regarding interiors. They suggested that I - and, if you feel so inclined, you - offer feedback to the airlines concerned, in order that they may better meet their customers' requirements and preferences. All credit to Boeing, genuinely. They responded in a way that I truly didn't expect - constructively, promptly and politely. Belated credit belongs where it's very rightly due. Addendum: I’ve been overly tardy in following up on this post. Boeing were genuinely fantastic! Not only did they reply, they did so promptly and in detail – with what was clearly a personal response, as opposed to the pre-scripted drivel that many other companies typically send out. The decision regarding lavatory interiors (and all other “buyer furnished equipment”) lies with Boeing’s customers. Boeing makes suggestions, but their customers (ie the airlines) are king, making the final decision regarding interiors. They suggested that I – and, if you feel so inclined, you – offer feedback to the airlines concerned, in order that they may better meet their customers’ requirements and preferences. All credit to Boeing, genuinely. They responded in a way that I truly didn’t expect – constructively, promptly and politely. Belated credit belongs where it’s very rightly due.

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